UID – Too Much is as Bad as Too Little
Not understanding your UID requirements can be painful. Consider a couple of worst case scenarios which we've actually seen, and which illustrate the importance of planning -
They Did Nothing
We know of more than one supplier who had UID requirements on their contract but did nothing to comply with the requirements. They didn't know what to do, so they did nothing. Their inspector/acceptor didn't understand the requirements either, so they also did nothing.
"We've always done it this way and we've never had a problem" was the call of the day.
Eventually the oversight of the supplier caught up with them. After months or in one case 2 years, someone on the government side of the street realized that the requirements were not being met. But by then, dozens, hundreds, even thousands of systems or parts were in the field that should have been marked and registered, but were not.
Shipments were frozen, payments were withheld, and discussions started about how the supplier would find, mark, and register all those deployed systems and parts. Supplier ratings were affected. The ability to win future business was impacted. Individual professional responsibility was brought into light.
Failing to comply with a customer requirement is risky. Failing to comply with a customer requirement that dictates that you physically touch the products that you are selling, as well as organize and submit a complex set of data, is just foolhardy.
They Did Too Much
At the opposite end of the spectrum from suppliers who do too little to comply, we've seen suppliers do too much to comply.
The supplier didn't make the effort to get educated. As a for-profit enterprise they naturally wanted to do as little to comply as possible. The supplier assumed that compliance requirements were less than they actually were.
Their inspector/acceptor also didn't get educated. Since the government inspector/acceptor's job is to make sure contractual requirements are met, they wanted to make certain that the supplier did all perceived required tasks to comply. The inspector/acceptor assumed that the compliance requirements were greater than they actually were.
Parts were marked that didn't need to be marked. Equipment and supplies were bought that didn't need to be bought. Processes were needlessly changed. The supplier ended up doing more, sometimes much more, than they would have had to do, because they didn't know the facts.
"Had the supplier laid out a plan that showed an understanding of the requirements as well as methods and processes to meet the requirements, in the end they would have had to do less to comply, saving them money and effort."
This is an excerpt from the DOD Suppliers Guide - "Ten Key Questions about your UID Plan."
